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All Web Hosting plans include a 30 day money back guarantee. If you are not satisfied with your service for any reason, you will receive a full refund (minus setup fees, domain name registrations, and overage charges) if you cancel your account within 30 days of the activation of your account.

Our refund policy does not apply to any additional items or services; this includes, but is not limited to, POP accounts, Real AudioŽ/VideoŽ and MySQL. Also not included are Domain Parking services, Domain Registration and Dedicated services, as well as Reseller programs. No refunds are available after 30 days. Any request for cancellation must be received via Email sent to support@aldenhosting.com . You will receive a confirmation upon the cancellation of your account. Cancellations over the telephone are not accepted.

The 30 day money back guarantee does not apply to reseller accounts or dedicated servers, or any fees associated with these accounts.

Accounts cancelled/terminated by Alden Hosting LLC for violating our Terms of Use do not qualify for the 30 day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund.

Please allow 4-6 weeks for refunds of check or money order payments.